In various computer makers to recall details of the brand has been providing for the recall of specific measures for consumers.
Lenovo Group announced on its website specifically IBM ThinkPad A20M Battery recall the recall involves the specific methods and models, including models include: In February 2005 ~ September 2006 to buy the following notebook computer models and registered consumers of notebook batteries may be the scope of the recall, R Series (R51e, R52, R60, R60e); T Series (T43, T43p, T60); X Series (X60, X60s). Lenovo Group, said that in February 2005 to September 2006 period for the purchase of these two brand laptop users, in identifying their own use of the laptop battery has been recalled, just bring warranty card, batteries, and notebook , to the designated repair station can be replaced free of charge a new battery.
The Zhu said that Lenovo now also launched a "free door for the battery" measures. Consumers only need to make sure your computer to recall the list, telephone notification Lenovo branches throughout the country and service agencies can be. "Moreover, with some companies have limited free replacement in March is different from Lenovo's replacement for an indefinite IBM ThinkPad A20 Battery period."
Dell said the problem of these batteries was April 1, 2004 to July 2006 and 18 between the delivery. On its Web site, Dell computer models listed in the recall. Dell (China) said to this reporter, Dell's first through e-mail and telephone, etc. and have accurate contact information, the user directly linked to the same time, also offers a special recall web sites to provide multiple languages including Chinese version, "Users simply enter the serial number of the battery can be easily carried out online inquiry."
Dell said the "11" period, Dell's service department IBM 02K7054 Battery through the 800 phone and e-mail address for the customer the battery recall problem. "Recognizing that the user belongs to recall the scope of the battery, we will soon deliver a new battery free of charge for the user and retrieve the old batteries."
The company is not involved in the battery recall, attitudes seem interesting.
Acer recalls the incident did not happen, its public relations department said that the Acer notebooks, some models use Sony batteries, "but Sony made available to the Acer's battery is different from other manufacturers (this paper Sony's has already been confirmed), we did not happen in the market to other manufacturers similar circumstances. we are very mindful of any related events, and with Sony to maintain close contact, concern the progress of the whole situation. "
At present, the same aloof from the IBM 02K6928 Battery Hewlett-Packard a more cautious approach than the Acer, the reporter repeated contact with the company, the company, due to excessive heat has not yet received the incident report, Hewlett-Packard currently no recall program. On the other hand, "HP is doing an active investigation of global scale and, if credible scientific report shows that the battery problems, Hewlett-Packard will soon be recalling their products."
Sony Corporation said that the batteries used in HP's core (battery cell) without recall.
But for consumers, "total recall after the explosion" is obviously not a perfect answer. So, for enterprises, how can we take preventive measures? How to be more active and effective public safety response to a similar incident?
Recall Mechanism
"Since there has not been preceded by similar incidents, we did not specifically recall system." Lenovo Chinese Foreign Ministry spokesman Zhu said, "But when you think from top to bottom, have attached great importance to such an event, for example, in this recall the incident, from the Group's global regional markets, Lenovo have set up a dedicated management IBM ThinkPad R32 Battery team, from the CEO to the global regions worldwide CEO, have been involved in customer-oriented problem-solving in the past. "
I understand that recall the incident took place already in the global IT industry, notebook computers, desktop computers, digital cameras, motherboards, etc. have appeared to recall a precedent.
However, according to a press surveys, including Lenovo, HP, Dell, Apple, Fujitsu, Acer, HP, etc., the company, although the services have an effective solution, but there is no mechanism for a complete recall.
In the domestic market, the reporter had an interview with IT to recall the topic of Tsinghua Tongfang, Founder Technology and other domestic manufacturers, the reply was that the company has not experienced product recall, but also the absence of complete recall mechanism.
"Product recalls after problems were chosen, which is a good thing, is IT industry forward." Secretary-General of the Chinese Institute of Electronics Ru Lin said, "This recall incident, the laptop battery so small parts are significant, this Note: In the international context of the IT industry IBM ThinkPad R40 Battery chain, the whole industry is a whole, one aspect of problem, will lead the entire industry, one aspect of doing a good job will affect the overall development. "
Ru Lin a strong appeal, "the recall mechanism for an industry important to the healthy development of China's auto industry has had its own recall of the mechanism, IT industry also should have its own recall of the mechanism!"
As a response to this incident, one of a number of international computer brands have to participate in the development of new battery standards.
In recent years, IT industry, more and more common within the recall of events. It is understood that the industry involved in the recall, there are two, namely, take the initiative to recall and state enterprise mandatory recall. According to Ru-lin, at present China's auto industry is only a "defective vehicle product recall regulations," while IT product that consumers can make reference to only "three guarantees" clause.
However, according to presentations, recall the "three guarantees" a great difference. Recall system means that operators have found that the goods or services provided there are serious deficiencies should take urgent measures to inform consumers, and to recall the product for repair, replacement or destruction. "Three Guarantees" refers to operators to provide goods or services, in accordance with relevant state regulations or the consumer agreed to undertake bag repair, replacement, a caveat vendor's responsibility.
IT recall the face of the lack of a mechanism, China's consumers in the face of the event, such as when the laptop battery IBM 92P1075 Battery recall how should they protect their own interests?
A telephone interview with journalists has been the subject of the China Consumer Association, from the information department of the association has been explained, where a woman is: "China Consumer Association to know laptop battery recall incident, but did not concern." In explaining why it Consumer Association of involving the general interests of consumers not concerned about the laptop battery recalls, the Consumer Association in the Department's lady, said: "not to say that what the community concerns, we will certainly concerned about anything."
Ru-Lin said, and now, the question before us, and replicability, in addition to laptop batteries, other IT products there is no need to recall the problem?
In the current case of imperfect laws can only hope that manufacturers have a sense of social responsibility first, take the initiative to recall their products. However, corporate self-regulation alone will not solve the fundamental problems and develop a set of guiding the recall mechanism, or to urge every IT company to develop their own recall mechanism, an issue that requires the industry to face major problems.
Link 2: Battery out of stock
Battery recall events that may affect this year's laptop battery IBM 08K8197 Battery supply.
It is predicted that by the Sony battery recall events, notebook computer batteries out of stock will be postponed to next year. Analysts said this could affect the sales of notebook computers.
Notebook computer batteries recalled the incident is still ongoing, the information received from Sony, as at present, the number of recalls as high as eight million.
From a global point of view, the Japanese manufacturers to produce Li-ion laptop batteries account for about 70% of the global market, Sony is important to the Japanese notebook computer battery supplier. According to market research of Goldman Sachs (Japan), analysts said Sony's battery business will be affected by this incident "not optimistic" effect.
While many analysts said that the incident could be a related effect: the battery out of stock prices → → global notebook PC shipments were affected by the progress of ... ...
China Taiwan Province, battery suppliers Simplo spokesman for Ding Huimin had publicly affirmed the laptop battery "supply" facts. The company is Dell's another battery laptop battery supplier, Dell recalled about 4.1 million notebook computers manufactured by Sony lithium-ion batteries, the Taiwan S & P Technology has obtained a new Dell about 400,000 battery module of emergency orders.
However, Ding Huimin said, is still not taken place "big panic." Because, apart from Sony, the industry there are a number of China Taiwan Province and Japan, laptop battery supplier.
Others notebook battery suppliers, said a series of actions triggered the recall of notebook computer batteries out of stock situation is likely to continue into next year in June. Moreover, Sony's battery recall is also to other battery suppliers form a "chilling effect", which moves shipments more cautious than ever, this is bound to promote the supply of hard to alleviate the situation temporarily.
At present, the global battery supply is at an obvious shortages. The world's largest manufacturer of lithium-ion batteries can not meet the replacement Sanyo has the necessary orders, while the Samsung-made lithium-ion batteries also appeared in short supply situation. In addition, the use of Sanyo and Sony supply of batteries manufactured lithium battery manufacturers China Taiwan resistant to battery (NEXcell) claimed, and now orders for lithium batteries batteries is very difficult, the company said: "Small quantities of orders still to meet, and large quantities of orders is completely impossible to get the goods. "
Analysts said that as soon as possible to be rid of Sony's consumer notebook battery IBM 08K8198 Battery fear. IDC analyst Richard Shim said that, I think it will affect the consumers from the "desktop - laptop computer" the transition process. According to IDC expects notebook sales to increase by 24%, while the desktop is only 4%.
